Shipping Policy

Shipping Policy

Last updated: August 19, 2025

Thank you for shopping with Projecto. Below you’ll find all the important information about how we handle shipping, both locally and internationally.

1. Shipping Locations

We currently ship to:

  • Local (Domestic): Pakistan

  • International: Most major countries worldwide
    (If we don’t ship to your country, you will be notified during checkout.)

2. Processing Time

  • Orders are processed within 1–3 business days after receiving your order confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • You will receive a shipment confirmation email with tracking details once your order has been dispatched.

3. Shipping Times

📍 Local Shipping

  • Estimated delivery time: 3–7 business days

  • Shipping carrier: [e.g., Delhivery, Blue Dart, USPS, etc.]

  • Tracking available

🌍 International Shipping

  • Estimated delivery time: 7–21 business days, depending on the destination

  • Shipping carriers: DHL, FedEx, or local postal services

  • Tracking available for most countries

⚠️ Note: Delivery times are estimated and may vary due to customs clearance, weather conditions, or unforeseen courier delays.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Your delivery location

  • Weight and dimensions of the order

  • Shipping method selected

We may offer free shipping on selected products or promotions (will be clearly stated on the product or cart page).

5. Customs, Duties & Taxes (International Orders Only)

  • All international orders may be subject to customs duties, taxes, and import fees imposed by your country.

  • These charges are not included in the product or shipping price.

  • The buyer is responsible for paying these fees upon delivery.

Please check with your local customs office for details on charges applicable to your country.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided or directly on our Order Tracking page.

If you don’t receive tracking details within 3 days of ordering, contact us at support@porjecto.com.

7. Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping details. If an incorrect address is provided:

  • We are not responsible for lost or undelivered items.

  • If the order is returned to us, we can reship it at the customer's expense.

8. Delayed or Lost Packages

If your package is significantly delayed or marked as delivered but you haven’t received it:

  • Contact the courier directly first with your tracking number.

  • Then email us at support@porjecto.com — we’ll help however we can.

Please note: We are not responsible for packages lost or stolen after being marked as delivered.

9. Order Cancellations After Shipping

Orders cannot be canceled once they have been shipped. If you no longer want the item, you can initiate a return after receiving the product (see our Return Policy).

10. Contact Us

For any shipping-related queries, please reach out:

📧 Email: support@porjecto.com